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Why to be careful when signing up for a new internet service in Spain
Some internet providers in Spain are less than trustworthy, says Telecable. Here’s what you need to look out for…
Nowadays, having an internet connection is as basic a utility as water or electricity. Each day we are more and more dependent on the internet for almost all our day-to-day activities – catching up on the news, going on social media, online shopping, watching TV, gaming, medical appointments, banking, and many more.
That’s why it is important to take precautions when contracting such an important service, especially as it can have unexpected consequences for you. For this reason, internet service provider Telecable has offered a series of recommendations to take into account before buying a new internet service:
- Before making any decision, check with your current provider which services you already have and what the conditions are. We know for example that Telecable have twice raised the internet speeds to all their clients without raising prices, and that many clients are unaware of the increase in their bandwidth. Another example is that often they have new services that can fit your current needs better, and may be a better match than the new offer.
- Verify the transparency of the company making the offer. Unfortunately, not all companies or agents play fair or are trustworthy. In the majority of cases, they push misleading offers that later turn into a costly service, sometimes with hidden charges not explained when selling you the product.
- Read the small print about cancelling your contract. We are also aware that on occasions, other providers initially promise to assume any debt or penalty fee for early cancellation of a contract that the client may have with their current provider, or that they will deal with cancelling the existing service for the client, in exchange for changing over to them – promises that they later do not respect, and which result in the client having to pay for these costs.
- Check the opinions of other clients before signing up. Look on Google, Facebook and other social media, or talk with neighbours and friends who use this service provider or used them in the past. If the company doesn’t have any reviews on Google, ask yourself why!
At a time when information is just a click away, it is easy to check these matters. Trust the opinion of those around you and check with your current provider as to the current conditions of your contract before committing to a change. A final thought: “If you are not paying for the product, you are the product.”
