Why to be careful when signing up for a new internet service in Spain

Some internet providers in Spain are less than trustworthy, says Telecable. Here’s what you need to look out for…

• Before making any decision, check with your current provider which services you already have and what the conditions are. We know for example that Telecable have twice raised the internet speeds to all their clients without raising prices, and that many clients are unaware of the increase in their bandwidth. Another example is that often they have new services that can fit your current needs better, and may be a better match than the new offer.
• Verify the transparency of the company making the offer. Unfortunately, not all companies or agents play fair or are trustworthy. In the majority of cases, they push misleading offers that later turn into a costly service, sometimes with hidden charges not explained when selling you the product.
• Read the small print about cancelling your contract. We are also aware that on occasions, other providers initially promise to assume any debt or penalty fee for early cancellation of a contract that the client may have with their current provider, or that they will deal with cancelling the existing service for the client, in exchange for changing over to them – promises that they later do not respect, and which result in the client having to pay for these costs.
• Check the opinions of other clients before signing up. Look on Google, Facebook and other social media, or talk with neighbours and friends who use this service provider or used them in the past. If the company doesn’t have any reviews on Google, ask yourself why!